Torsa
About us
TORSA is a Spanish company specialising in the design and manufacture of high-tech solutions for the healthcare sector, the pharmaceutical industry and logistics.
From its various branches (Mexico, Chile, Peru, South Africa, Australia, UK, etc.) and its headquarters in the Andalusia Technology Park, the largest technological hub in southern Europe, TORSA supports the company's commercial and technical operations for the development of its wide range of solutions aimed at meeting needs and solving common problems in the various industries where it focuses its activity.
Products & services
Neptune Plus: optimise your logistics claims management
Neptune is the world’s leading system for quality assurance in shipping, whose mission is to provide the necessary records to guarantee the traceability of the supply chain of logistics distributors and wholesalers, adapting to the needs of each client. In logistics centers, the Neptune system takes photographs and videos of the order fulfillment process the containers (totes, bins, boxes, etc) and associates them with their respective barcodes without stopping the conveyor belt. The system allows for complete traceability, creating a chain of linkages from order to bin to each item located within it.
Temperature and humidity monitoring
Controlling preservation conditions in a precise way, in addition to ensuring that refrigerated units and cold rooms work correctly is essential in order to preserve the stored product, from medicines and high value health products. It is also essential to prolong the use life of the system and reduce maintenance costs. Borea System consists of a communications switchboard and a range of temperature, humidity and gas sensors and recorders that are installed at critical points in the warehouse where continuous control of these variables is necessary. In our business intelligence platform .torsacloud, you have all the tools for information management: creation of personalized alerts, creation of temperature maps, data analysis and generation of reports. - Complies with Good Distribution Practices (GDP) - Validable in compliance with ALCOA+ principles - Continuous monitoring and real-time alerting
Neptune Manual: provides visual evidence of the manual order preparation process and the presence of items, helping to address any potential future customer claims.
Neptune Manual captures and stores videos of manual picking and packing of orders prepared by warehouse personnel. In addition, Neptune Manual integrates with warehouse management software (WMS) to automatically associate captured videos with customers and thus also be able to trace each order with the items that compose it. The workflow in a warehouse that has Neptune Manual would be as follows: Ordering by the customer through the online sales channel. Start of order preparation by the logistics center (warehouse). Recording of the preparation process (introduction of articles in shipping boxes) and packaging. Order shipping Receipt of the order by the customer By having Neptune Manual installed in a logistics center, the video associated with the order is allowed to be used as a tool for identifying errors in the event of possible claims by the customer. Neptune Manual shows the evidence of the order picking process in order to take preventive and corrective actions if failures are identified in these processes.
Neptune Goods To Person: the smart solution for managing claims quickly, accurately and cost-effectively
Neptune Goods To Person is designed to provide complete control over what happens at the GTP order-picking station, recording every action in real time and enabling any issues to be resolved quickly, with verifiable data, and without disrupting operations. Furthermore, Neptune GTP integrates with warehouse management software (WMS) to automatically link captured videos to customers, thereby enabling the tracking of each order and its constituent items. Key benefits include: - Streamlined claims management. Identify in seconds which product was picked, when, and in which bin. View the entire picking sequence directly from .torsacloud, without relying on manual checks. - Greater efficiency, lower operating costs. Avoid unnecessary reshipments, lengthy investigations and duplication of tasks. Every complaint is resolved faster, with less effort and using objective information. - Better customer service. Respond quickly with verifiable documentation. With Neptune Goods To Person, customer service staff have everything they need to resolve incidents clearly and effectively.