Neptune Manual provides visual evidence of the manual order preparation process and the presence of items, helping to address any potential future customer claims.

Neptune Manual captures and stores videos of manual picking and packing of orders prepared by warehouse personnel. In addition, Neptune Manual integrates with warehouse management software (WMS) to automatically associate captured videos with customers and thus also be able to trace each order with the items that compose it.

The workflow in a warehouse that has Neptune Manual would be as follows:

Ordering by the customer through the online sales channel.
Start of order preparation by the logistics center (warehouse).
Recording of the preparation process (introduction of articles in shipping boxes) and packaging.
Order shipping
Receipt of the order by the customer
By having Neptune Manual installed in a logistics center, the video associated with the order is allowed to be used as a tool for identifying errors in the event of possible claims by the customer. Neptune Manual shows the evidence of the order picking process in order to take preventive and corrective actions if failures are identified in these processes.